24hbajee Privacy Policy

1 What Information Is Collected

24hbajee collects your information in various ways. When you register on our platform, log in, or use our services, the following information may be collected:

• Identity Information: Your full name, date of birth, national ID number or passport number — for account verification.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: bKash, Nagad, Rocket, or Upay account details — for processing transactions. We do not store any full payment card numbers.
• Usage Information: Which games you played, how much you wagered, and your activity history on the platform.
• Technical Information: IP address, browser type, device information, operating system, and cookie data.
• Communication Records: Records of your live chat or email conversations with our support team.

2 How Information Is Collected

We collect information in the following ways:

• Direct Submission: Information you provide yourself when filling out registration forms, completing account verification, or contacting support.
• Automatic Collection: Technical information collected automatically through cookies, web beacons, and log files.
• Payment Processors: Necessary transaction confirmation details when a transaction is completed through bKash, Nagad, Rocket, or Upay.
• Third-Party Verification Services: Through approved verification services to confirm identity and age.

3 Purpose of Using Information

24hbajee uses the information collected for the following legitimate purposes:

• To create, verify, and manage accounts and to confirm your identity.
• To securely process all financial transactions including deposits and withdrawals.
• To meet legal requirements, such as Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations.
• To improve the quality of our services and to personalise your experience.
• To inform you about relevant promotional offers and bonuses (subject to your consent).
• To prevent fraud and ensure the security of the platform.
• To enforce responsible gaming policies and to identify problematic gambling patterns.
• To diagnose and resolve technical issues and to maintain system security.

4 Disclosure and Sharing of Information

24hbajee never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the information necessary to complete a transaction.
• Identity Verification Services: With approved verification partners to complete the KYC process.
• Legal Obligations: Based on a court order, directive from a regulatory authority, or legal requirement.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, or Ezugi may receive the minimum information necessary to operate games.
• Fraud Prevention: With fraud prevention service providers to ensure the security of the platform.

Any third party in the above cases is bound to follow the same data protection standards as 24hbajee.

5 Data Protection and Security

The security of your information is our top priority. 24hbajee takes the following technical and organisational measures:

• SSL/TLS Encryption: 256-bit SSL encryption is used across our entire website, keeping all data transmitted between your device and our servers fully encrypted.
• Secure Servers: Your data is stored in firewall-protected, secure data centres.
• Access Controls: Only authorised personnel can access your information, and only to the extent necessary. All access is logged and audited.
• Regular Security Audits: Our systems undergo regular security testing and vulnerability assessments.
• Payment Data Protection: No full payment card numbers or banking passwords are stored on our servers.

However, no data transmission over the internet is 100% secure. We strive to ensure the highest level of protection, but we cannot guarantee complete security.

6 Cookie Policy

24hbajee uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help us improve the quality of our services:

• Essential Cookies: These cookies are necessary to maintain login sessions and for the platform to function correctly.
• Functionality Cookies: To remember your language preferences and other personalised settings.
• Analytics Cookies: To analyse user behaviour in order to improve our services.
• Security Cookies: To prevent fraud and unauthorised access.

You can disable cookies by changing your browser settings, but doing so may prevent some features of our platform from working correctly.

7 Data Retention Period

24hbajee retains your personal information according to the following criteria:

• Active Account: All information is retained for as long as your account remains active.
• After Account Closure: Financial transaction records and KYC documents are retained for a specified period as required by law.
• Legal Requirements: Certain information must be retained for an extended period in accordance with anti-money laundering regulations.
• Marketing Data: Marketing communications are stopped immediately after you unsubscribe.

Once the specified period has passed, your information is securely deleted or fully anonymised.

8 Your Rights

As a user of the 24hbajee platform, you have the following important rights:

• Access: You have the right to know what information we hold about you.
• Right to Rectification: If any of your information is inaccurate, you can request that it be corrected.
• Right to Erasure: In certain circumstances you can request that your data be deleted, though this may be limited where legal obligations apply.
• Right to Restrict Processing: In certain circumstances you can request that the processing of your information be limited.
• Opt Out of Marketing: You can unsubscribe from promotional emails or messages at any time.
• Data Portability: You can request a copy of your information in a structured format.

To exercise these rights, contact us at [email protected] or use the 24/7 live chat.

9 Privacy of Minors

24hbajee's services are intended for users aged 21 and above only. We do not knowingly collect any information from minors. If we find evidence that a minor is using our platform, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our platform, please contact us at [email protected].

10 International Data Transfers

Your information may be transferred to servers located outside Bangladesh as required for our operations. In such cases:

• Any international transfer is carried out while maintaining the protection standards described in this Policy.
• Data sharing with game providers Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others is governed by their respective data protection policies.
• Industry-standard encryption is used for all transfers.

11 Policy Changes

24hbajee may update this Privacy Policy from time to time. For significant changes:

• The "Last Updated" date at the top of the Policy will be changed.
• A notification may be sent to your registered email for significant changes.
• Continued use of the platform after an update will be considered acceptance of the new policy.

It is therefore recommended that you visit this page regularly to stay informed about updates.

12 Responsible Gaming and Data

24hbajee places the highest importance on responsible gaming. To that end, we analyse data on your gaming activity:

• To identify problematic gambling patterns and provide necessary support.
• To enable you to set your own limits (deposit limits, bet limits, session limits).
• To provide and maintain self-exclusion features.

To learn more about responsible gaming, visit our Responsible Gaming page.